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Basic Information
Basic Information and doubts about FindThatLead
How do I format the .CSV file?
This article pretends to help you undertstanding how the CSV file has to be formatted in order to process it with FindThatLead Bulk tools. Your CSV file needs, at least, one header and one row. The maximum number of rows allowed per file is 9999. If you upload a CSV file, we won’t remove any extra columns, except on Domain Search where the tool will generate a new CSV file. You can upload a file with the columns you want. The names of the headers does not matter. This is the minimum n
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Why am I getting no results?
If you are not getting results, this means we haven't found any email addresses with this domain name on the web. There can be several reasons: We have not crawled web pages where those email addresses appear yet, note that the algorithm is constantly updating the info available in public sources. The company using this domain has a limited presence online. The company uses another domain name for their emails. The websites where these email addresses appear don't allow crawlers.
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Do you have a roadmap?
You can check our roadmap and give us feedback here. That's mainly what we are working on: Drip on our Campaigns ( Already testing it, scheduled to release soon) Lead Manager Redesign Best Templates tool on Campaigns ( Already testing it, scheduled to release soon) Web-hook integration with lots of CRM's and other tools ( Zapier integration already working) Improved Prospector ...and more to come!
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Does FindThatLead have a Facebook group?
Yes, we have a Facebook group called “Growth hacking and Outbound marketing”, where users can talk about growth hacking, prospecting & sales, email marketing, conversion optimization, digital marketing, and SaaS businesses. The link is: https://www.facebook.com/groups/growthhackingandoutboundmarketing/
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Is there a working demo I can test quickly?
Yes! Our Basic plan is free of charge, so you can test almost all our tools with no cost. If you have any doubt, you can always contact us by sending a message on the Live chat or sending us an email to support@findthatlead.com. You can also check the demo down below to learn all about FindThatLead by our CEO Gerard Compte: Want more demos? [Subscribe to our youtube channel!](https://www.youtube.com/channel/UCxgi70vQG4xj2H5M
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What is "Refill credits" option in Dashboard?
The "Refill credits" button is an option that we offer if you run out of credits before your billing period finish. By clicking a button, your credits will be refilled. When you do a refill, make sure to use them all before next billing period, otherwise, you will lose it. This is the pricing for the each plan:
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When inviting users, do they have to have the same domain ?
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Does FindThatLead work anywhere in the world?
Yes, FindThatLead works anywhere in the world! Take in consideration that our algortihm works better with latin alphabet. However, it should also work in any other alphabet.
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Where can I check updates?
We are constantly improving! You can check our updates here.
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Are the tools designed for B2B or B2C ?
All our tools are being created for B2B environments. You can use FindThatLead for B2C also, but will work better for B2B businesses.
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I cannot export my leads in Prospector
If you cannot export your leads from the Prospector table, check if you previously generated the emails, otherwise it won't be possible to export any email.
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Do the tool works globally?
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What can I do if the Customer Service live chat is not available?
If you need to contact us and for some reason the blue chatbox bubble on bottom right of the screen is not available, you can send an email to support@findthatlead.com and we will answer as soon as we see your email.
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How can I find people using Shopify?
We are working on adding this technology to our tool, but in the meantime, send us an email at pau@findthatlead.com and give us the name of the technology and the number of leads that you want to get. We will charge you between 20cts and 1$ for every lead depending on the quantity of your request. This is what you will get in your CSV: Full name Domain Email Country code Installed apps Theme Theme vendor and more!  With Domain Search feature you also get sometimes names, positions, social links and phone numbers :)
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How can I cancel my account?
If you want to cancel your premium account, please go to Settings inside your Dashboard. There, click on Account and then click on Cancel Subscription. If you have any problem or want to delete your free account, contact us at support@findthatlead.com.
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Do you have only big companies, or you also have small ones?
You can search from Freelancers to over 10k employers companies. We have search for millions of contacts from every walk of life of Business. We love to help, Freelancers and small digital companies.
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What information is saved on My Leads?
In My Leads you can find all the correct emails generated with FindThatLead. However, if you want to export all the information generated, you can do it from your Saved lists on each tool and import them to your CRM. We are working on a full redesign of this tool.
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Is there an "export" leads feature?
In all our tools, you will always find a button to export your data as CSV or send it directly to your Google Dirve. This is magic if you have a CRM to add loads of data super fast.
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Do we have an API?
However, if you are really interested, you can use our Zapier integration or please contact us at support@findthatlead.com
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What is a credit?
Yes, we charge 1 credit per search, even though when the email is not found. This is because we apply more than 14 verification processes before offering any result, other competitor tools simply give you a random email permutation without any type of verification. Quick explanation on the credit usage of each t
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How do you verify leads?
Our algorithm of verification performs different actions. One of them is a check against MX server and SMTP validations to know if the email is deliverable or not. Check this article to understand our confidence system: What the confidence means?
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