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Basic Information
Basic Information and doubts about FindThatLead
How to upload files to FindThatLead (CSV formatting)
The first thing you need in order to upload a file to FindThatLead, is to have it formatted as a CSV. CSV stands for Comma Separated Values where the data lives in a simple text file that is split up by commas. But how can you create one in an easy way? Creating a CSV file For this example, we'll be using Google Sheets. ![This is how an empty sheet loo
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Why am I getting no results?
If you are not getting results, this means we haven't found any email addresses with this domain name on the web. There can be several reasons: We have not crawled web pages where those email addresses appear yet, note that the algorithm is constantly updating the info available in public sources. The company using this domain has a limited presence online. The company uses another domain name for their emails. The websites where these email addresses appear don't allow crawlers.
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[GDPR] GDPR Advice
First of all, what is GDPR? GDPR means "Protection and regulation of general data". It is a new European Union law aimed at protecting the privacy of personal data and giving EU stakeholders more control over their own personal information. To do business with anyone in the European Union, whether you are part of the EU / EEA or not, companies must follow strict guidelines on how to collect, use and retain data about their customers. Is your company based in Europe or has business in it? Then y
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[Integrations] Do you have any integration with Zapier ?
Yes, we integrate with Zapier! If you have an active Zapier account, our Google Sheets integration offers an alternative to the API. Through our free Zapier integration, you'll be able to run the FindThatLead algorithm all with zaps. We offer you a trigger that allow you to automatically sent your correct leads generated on the Findthatlead dashboard or 2 actions that allow you to perform lead search and email verification at scale. You can now connect your Zapier account with your pr
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[Legal] Legal Advice
Go to this link if you want to check our Legal Advice: Our Commitment FindThatLead team is fully committed to complying with the requirements of the GDPR. Our legal and policy experts have closely analysed the requirements of the GDPR and continue to monitor new guidance on best practices for implementing the requirements of the GDPR. We have taken these new requirements to heart and made changes to our products, contracts and policies to ensure that we
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Do you have a roadmap?
You can check our roadmap and give us feedback here. That's mainly what we are working on: Drip on our Campaigns ( Already testing it, scheduled to release soon) Lead Manager Redesign Best Templates tool on Campaigns ( Already testing it, scheduled to release soon) Web-hook integration with lots of CRM's and other tools ( Zapier integration already working) Improved Prospector ...and more to come!
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Does FindThatLead have a Facebook group?
Yes, we have a Facebook group called “Growth hacking and Outbound marketing”, where users can talk about growth hacking, prospecting & sales, email marketing, conversion optimization, digital marketing, and SaaS businesses. The link is: https://www.facebook.com/groups/growthhackingandoutboundmarketing/
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What is "Refill credits" option in Dashboard?
The "Refill credits" button is an option that we offer if you run out of credits before your billing period finish. By clicking a button, your credits will be refilled. When you do a refill, make sure to use them all before next billing period, otherwise, you will lose it. This is the pricing for the each plan:
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Is there a working demo I can test quickly?
Yes! Our Basic plan is free of charge, so you can test almost all our tools with no cost. If you have any doubt, you can always contact us by sending a message on the Live chat or sending us an email to support@findthatlead.com. You can also check the demo down below to learn all about FindThatLead by our CEO Gerard Compte: Want more demos? [Subscribe to our youtube channel!](https://www.youtube.com/channel/UCxgi70vQG4xj2H5M
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[Legal] Terms and Conditions
Go to this link if you want to check our Terms and Conditions:
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[Legal] Privacy Policy
Go to this link if you want to check our Privacy and Cookie Policy: https://findthatlead.com/en/privacy
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When inviting users, do they have to have the same domain ?
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Does FindThatLead work anywhere in the world?
Yes, FindThatLead works anywhere in the world! Take in consideration that our algortihm works better with latin alphabet. However, it should also work in any other alphabet.
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[Integrations] What are the differences between Scrab.in and FTL?
In this article we will explain the main differences between Scrab.in and FindThatLead. Main advantages of using FindThatLead: You'll be able to discover lots of new contacts by using each tool available. Prospector realise a search all over the web in several public sources. That means it can get a lot of information. The algorithm will retrieve it and verify the emails. Send unlimited emails directly within FindThatLead. Find emails and new customers with jus
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Where can I check updates?
We are constantly improving! You can check our updates here.
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I cannot export my leads in Prospector
If you cannot export your leads from the Prospector table, check if you previously generated the emails, otherwise it won't be possible to export any email.
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Are the tools designed for B2B or B2C ?
All our tools are being created for B2B environments. You can use FindThatLead for B2C also, but will work better for B2B businesses.
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Do the tool works globally?
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What can I do if the Customer Service live chat is not available?
If you need to contact us and for some reason the blue chatbox bubble on bottom right of the screen is not available, you can send an email to support@findthatlead.com and we will answer as soon as we see your email.
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How can I find people using Shopify?
We are working on adding this technology to our tool, but in the meantime, send us an email at pau@findthatlead.com and give us the name of the technology and the number of leads that you want to get. We will charge you between 20cts and 1$ for every lead depending on the quantity of your request. This is what you will get in your CSV: Full name Domain Email Country code Installed apps Theme Theme vendor and more!  You will access to our Invoicing provider, Quaderno, required to enter an email where you wa
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Where can I get my User ID?
To get your Personal user ID, go to Settings inside the dashboard, and you will see Your personal FindThatLead ID. Click on the small eye icon to see it, or click Copy to Clipboard to save it: User ID
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Where can I export my leads?
You can export your leads downloading them in .csv file format or to Google Drive. Export Buttons
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What do the result colours mean?
Each time you do a search, we give you a confidence ratio that helps you use reliable data. The color gives you the confidence of the search: ** ** The email has been correctly verified and it is safe to send with an accuracy of 99%. These are the only emails we recommend to use on your campaigns. ** ** The web email has been found on the Internet. ** ** This status results due to an email server res
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Can I register with email?
Yes. You can register through Facebook, Google+ or Linkedin, and you can also register with a corporate email. Sign Up
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I have problems with the 'Sign up' or the 'Switch account'.
If you are using social login, please look at your URL bar, you should see something like this: pop-up chrome Go to “Always allow pop-ups from https://findthatlead.com then refresh and try again. Also check if the pop-up is on the background or minimized.
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[Spreadsheets] Where can I find the Google Spreadsheets add-on?
The Google spreadsheet add-on was deprecated in Summer 2019. Now you can process all your lists using your Dashboard, Bulk section. It's faster and you will get the list completed in your inbox. However, we recently launched a new Zapier integration that covers this functionality and allow you to send your prospects directly to your preferred CRM. You can check it out in this article: https://helpdesk.findthatlead.com/en/article/do-you-have-any-integration-with-zapier-2sb6hu/
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When are credits refilled/restarted?
If you signed up in FindThatLead before May 2018, your credits will be refilled the first day of the next month. If you signed up after May 2018, your credits will be refilled 30 natural days after your account activation or purchase.
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How reliable are the emails?
We verify each corporate email and we assign confidence level to each of them. If do you want to send to 'Guessed' emails, note that may produce a higher bounce rate. We strongly recommend you to send only the 'Correct' emails and use the 'Catch all' ones for build audiences. Click here if you want more in
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Where do we get the information?
The data is gathered automatically with our algorithm from major contact sides, trade shows, social networks. You will only see index public data. We just do it faster and clean it for you. All the emails are generated with our own algorithm based on patterns, or found on public sites through the web.
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Can I test your tool before purchasing?
Yes! Our Basic plan is free of charge, so you can test almost all our tools with no cost. If you have any doubt, you can schedule a demo with our Sales team, they will solve all your questions.
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What information will I get from a lead?
You will get emails and much more information! For example, in our Prospector tool you will also get the Position, the Location and the Company Industry of the lead. With Prospector you get all the information needed to personalize a good email (Position, Industry, Location, etc.) With Domain Search feature you also get sometimes names, positions, social links and phone numbers :)
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How can I cancel my premium account?
If you want to cancel your premium account, please go to Settings inside your Dashboard. There, click on Account (in the footer) and then click on Cancel Subscription. If you have any problem or want to permanently delete your free accoun
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Do you have only big companies, or you also have small ones?
You can search from Freelancers to over 10k employers companies. We have search for millions of contacts from every walk of life of Business. We love to help, Freelancers and small digital companies.
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What information is saved on My Leads?
In My Leads you can find all the correct emails generated with FindThatLead. However, if you want to export all the information generated, you can do it from your Saved lists on each tool and import them to your CRM. We are working on a full redesign of this tool.
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Is there an "export" leads feature?
In all our tools, you will always find a button to export your data as CSV or send it directly to your Google Dirve. This is magic if you have a CRM to add loads of data super fast.
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Do we have an API?
However, if you are really interested, you can use our Zapier integration or please contact us at support@findthatlead.com
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What is a credit?
Yes, we charge 1 credit per search, even though when the email is not found. This is because we apply more than 14 verification processes before offering any result, other competitor tools simply give you a random email permutation without any type of verification. Quick explanation on the credit usage of each t
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How do you verify leads?
Our algorithm of verification performs different actions. One of them is a check against MX server and SMTP validations to know if the email is deliverable or not. Check this article to understand our confidence system: What the confidence means?
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