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Basic Information
Basic Information and doubts about FindThatLead
How to construct the CSV file for bulk processing?
Your CSV file needs to have, at least, a header and one row. The maximum number of rows allowed is 9999. If you upload a CSV file, we won’t remove the extra columns, except on Domain Search where the tool will generate a new CSV file. About the columns, you can upload a file with the columns you want. The names of the headers do not matter. This is the minimum number of columns you can upload to each tool: Lead Search needs 3 columns: first name, last name and domain. *Domain Search
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Does FindThatLead have a Facebook group?
Yes, we have a Facebook group called “Growth hacking and Outbound marketing”, where users can talk about growth hacking, prospecting & sales, email marketing, conversion optimization, digital marketing, and SaaS businesses. The link is: https://www.facebook.com/groups/growthhackingandoutboundmarketing/
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What happen if I spend all my credits?
When you get out of credits you get an advice on the dashboard, or the tools that you get out. You can opt to get more credits by using the Refill tool, or wait for the next month credits.
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Do you have a roadmap?
We are working on our road map and taking our users feedback to improve the platform. We will publish it in the next few weeks, but that's mainly what we are working on: Drip on our Campaigns Lead Manager Redesign Best Templates tool on Campaigns Webhook integration with lots of CRM's and other tools Improved Prospector and lots more...
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Do I need LinkedIn Sales Navigator to use the Chrome extension?
No.
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Is there a working demo I can test quickly, or do we actually need to "Book A Demo" on your site?
Yes! Our Basic plan is free of charge, so you can test almost all our tools with no cost. If you have any doubt, you can book a demo with our Sales team, they will solve all your questions.
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Does FindThatLead work anywhere in the world?
Yes, FindThatLead works anywhere in the world! Take in consideration that our algortihm works better with latin alphabet. However, it should also work in any other alphabet.
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No Results
We have not found any email addresses with this domain name on the web. There can be several reasons: We have not crawled web pages where those email addresses appear yet. The company using this domain has a limited presence online. The company uses another domain name for their emails. The websites where these email addresses appear don't allow crawlers.
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Can I buy more credits if I spend all the ones I have?
Yes. We have a “Refill option” that will allow you to buy more credits.
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Is this mainly for B2B businesses?
You can use FindThatLead for B2C also, but will work better for B2B businesses.
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Can credits be made rolled over next month if not used?
No, the credits you haven’t used won’t be rolled over to the next month.
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Where can I check the updates made to the product?
We are constantly improving. You can check here the new updates we are uploading to the product: https://findthatlead.com/dashboard/updates
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When inviting users, domain of the email must be the same?
No, you can invite the email you want, it doesn’t need to be in the same domain.
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What can I do if the Customer Service live chat is unavailable?
If you need to contact us and for some reason the blue chatbox bubble on bottom right of the screen is not showing, you can send an email to support@findthatlead.com and we will answer as soon as we see your email.
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What is the "Refill credits" option in Dashboard?
The "Refill credits" button is an option that we offer if you run out of credits before your billing period finish. By clicking a button, your credits will be refilled. This is the price for the Refill: Small: $15 Appsumo: $15 Medium: $60 Large: $100 Suite: 200
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I cannot export my leads in Prospector
If you cannot export your leads from Prospector, check if you have generated their emails.
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Do you support European Countries?
Yes, we support almost all the countries in the world.
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Where can I get my User Id?
To get your api key, please go to Settings on the dashboard, and you will see Your User Id. Click on the small eye icon to display it. User Id
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Where can I export my leads?
You can export your leads downloading them in .csv file format or to Google Drive. Export Buttons
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What the confidence means?
badges
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Can I add users?
Appsumo Plan → 1 user + admin Large Plan → 3 users + admin Suite Plan → 5 users + admin
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Can I register with email?
Yes. You can register through Facebook, Google+ or Linkedin, and you can also register with a corporate email. Sign Up
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I have problems with the 'Sign up' or the 'Switch account'.
If you are using social login, please look at your URL bar, you should see something like this: pop-up chrome Go to “Always allow pop-ups from https://findthatlead.com then refresh and try again. Also check if the pop-up is on the background or minimized.
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When are credits refilled/restarted?
If you signed up to FindThatLead before May 2018, your credits will be refilled the first day of the next month. If you signed up after May 2018, your credits will be refilled 30 natural days after your purchase. Refill Credits(https://storag
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How reliable are the emails?
Click here if you want more info about the confidence.
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Billing period and Credits refilling date
The credits will be refilled on the start of each billing period. For example, if you paid the 1st of January the credits will be refilled the 1st of each month.
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Where do we get the information?
The data is gathered automatically with our algorithm from major contact sides, trade shows, social networks. You will only see index public data. We just do it faster and clean it for you. All the emails are generated with our own algorithm based on patterns, or found on public sites through the web.
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Can I test your tool before purchasing?
Yes! Our Basic plan is free of charge, so you can test almost all our tools with no cost. If you have any doubt, you can schedule a demo with our Sales team, they will solve all your questions.
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What information will I get from a lead?
You will get emails and much more information! For example, in our Prospector tool you will also get the Position, the Location and the Company Industry of the lead. With Prospector you get all the information needed to personalize a good email (Position, Industry, Location, etc.) With Domain Search feature you also get sometimes names, positions, social links and phone numbers :)
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How do I cancel my account?
If you want to cancel your account, please go to Settings inside your Dashboard. There, click on "Account" on the footer. If you have any problem just contact at support@findthatlead.com.
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Do you have only big companies, or you also have small ones?
You can search from Freelancers to over 10k employers companies. We have search for millions of contacts from every walk of life of Business. We love to help, Freelancers and small digital companies.
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Why the Domain search results are not saved on the Lead Search?
As we think on lead manager as the lead repository and the domain search tool usually get emails only, we don’t save them, you can obviosuly export them and import to your CRM. We are working on a full redisign of the lead manager where domain search leads will be saved also ( this will take time sorry! :( )
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Is there an "export" leads feature?
In all our tools, you will always find a button to export your data as CSV or send it directly to your Google Dirve. This is magic if you have a CRM to add loads of data super fast.
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Do we have an API?
However If you are really interested please contact us at support@findthatlead.com
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What is a credit?
Yes, we charge 1 credit per search, even when e-mail is not found. This is because we apply more than 14 verifications when provide an email, other tools simply give you a random email without verification. Quick explanation on the credit usage of each tool: Lead Search: You will spend 1 credit for each search (we au
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How do you verify leads?
Our algorithm of verification performs different actions. One of them is a check against MX server and SMTP validations to know if the email is deliverable or not. Check this article to understand our confidence system: What the confidence means?
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