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• How do I format the .CSV file?

  This article pretends to help you undertstanding how the CSV file has to be formatted in order to process it with FindThatLead Bulk tools. Your CSV file needs, at least, one header and one row. The maximum number of rows allowed per file is 9999. If you upload a CSV file, we won’t remove any extra columns, except on Domain Search where the tool will generate a new CSV file. You can upload a file with the columns you want. The names of the headers does not matter. This is the minimum nVery popular

• Why am I getting no results?

  If you are not getting results, this means we haven't found any email addresses with this domain name on the web. There can be several reasons: We have not crawled web pages where those email addresses appear yet, note that the algorithm is constantly updating the info available in public sources. The company using this domain has a limited presence online. The company uses another domain name for their emails. The websites where these email addresses appear don't allow crawlers.Very popular

• Do you have a roadmap?

  You can check our roadmap and give us feedback here. That's mainly what we are working on: Drip on our Campaigns ( Already testing it, scheduled to release soon) Lead Manager Redesign Best Templates tool on Campaigns ( Already testing it, scheduled to release soon) Web-hook integration with lots of CRM's and other tools ( Zapier integration already working) Improved Prospector ...and more to come!Some readers

• Does FindThatLead have a Facebook group?

  Yes, we have a Facebook group called “Growth hacking and Outbound marketing”, where users can talk about growth hacking, prospecting & sales, email marketing, conversion optimization, digital marketing, and SaaS businesses. The link is: https://www.facebook.com/groups/growthhackingandoutboundmarketing/Some readers

• Is there a working demo I can test quickly?

  Yes! Our Basic plan is free of charge, so you can test almost all our tools with no cost. If you have any doubt, you can always contact us by sending a message on the Live chat or sending us an email to support@findthatlead.com. You can also check the demo down below to learn all about FindThatLead by our CEO Gerard Compte: Want more demos? [Subscribe to our youtube channel!](https://www.youtube.com/channel/UCxgi70vQG4xj2H5MFew readers

• What is "Refill credits" option in Dashboard?

  The "Refill credits" button is an option that we offer if you run out of credits before your billing period finish. By clicking a button, your credits will be refilled. When you do a refill, make sure to use them all before next billing period, otherwise, you will lose it. This is the pricing for the each plan:Few readers

• When inviting users, do they have to have the same domain ?

  Few readers

• Does FindThatLead work anywhere in the world?

  Yes, FindThatLead works anywhere in the world! Take in consideration that our algortihm works better with latin alphabet. However, it should also work in any other alphabet.Few readers

• Where can I check updates?

  We are constantly improving! You can check our updates here.Few readers

• Are the tools designed for B2B or B2C ?

  All our tools are being created for B2B environments. You can use FindThatLead for B2C also, but will work better for B2B businesses.Few readers

• I cannot export my leads in Prospector

  If you cannot export your leads from the Prospector table, check if you previously generated the emails, otherwise it won't be possible to export any email.Few readers

• Do the tool works globally?

  Few readers

• What can I do if the Customer Service live chat is not available?

  If you need to contact us and for some reason the blue chatbox bubble on bottom right of the screen is not available, you can send an email to support@findthatlead.com and we will answer as soon as we see your email.Few readers

• How can I find people using Shopify?

  We are working on adding this technology to our tool, but in the meantime, send us an email at pau@findthatlead.com and give us the name of the technology and the number of leads that you want to get. We will charge you between 20cts and 1$ for every lead depending on the quantity of your request. This is what you will get in your CSV: Full name Domain Email Country code Installed apps Theme Theme vendor and more! ![CSV sample](https://storage.crisp.chat/users/helpdesk/websiFew readers

• What do I need to know to use FindThatLead?

  You don't need to have any previous knowledge with other lead generation tools to be able to use Findthatlead. We have tutorials and a Live chat ready to solve your questions. Check your email regularly, as from time to time we invite our users to our Free Webinars, where we get the most out of the tool. If your doubt is not covered in our Helpdesk, don't hesitate to contact us though our live chat or, if not available, our email: support@findthatlead.com.Few readers

• Where can I give feedback about FindThatLead?

  Check our public bug reporting and feature requesting.Few readers

• What is FindThatLead?

  FindThatLead is an all-in-one lead generation tool that allows you to get in touch with people, local businesses and companies from a given sector. We provide you contact information from public sources with our Search and Prospecting tools, and we help you to do email campaigns to contact them. All in one tool!Few readers

• How to get in touch with Sales or Support?

  We are super thrilled to connect with you. In FindThatLead we’ve got a Live Chat. Open it and select CHAT WITH US. Alternatively, you can send an email to info@findthatlead.com.Few readers

• How many users can I share the account with?

  Every plan has different team members, the bigger the plan the more users you will be able to add to your account. The Startup plan allows you to share the account with 3 more team members and the administrator.Few readers

• Where can I get my User ID?

  To get your Personal user ID, go to Settings inside the dashboard, and you will see Your personal FindThatLead ID. Click on the small eye icon to see it, or click Copy to Clipboard to save it: User IDVery popular

• Where can I export my leads?

  You can export your leads downloading them in .csv file format or to Google Drive. Export ButtonsSome readers

• What do the result colours mean?

  Each time you do a search, we give you a confidence ratio that helps you use reliable data. The color gives you the confidence of the search: ** ** The email has been correctly verified and it is safe to send with an accuracy of 99%. These are the only emails we recommend to use on your campaigns. ** ** The web email has been found on the Internet. ** ** This status results due to an email server resVery popular

• Can I register with email?

  Yes. You can register through Facebook, Google+ or Linkedin, and you can also register with a corporate email. Sign UpSome readers

• I have problems with the 'Sign up' or the 'Switch account'.

  If you are using social login, please look at your URL bar, you should see something like this: pop-up chrome Go to “Always allow pop-ups from https://findthatlead.com then refresh and try again. Also check if the pop-up is on the background or minimized.Some readers

• When are credits refilled/restarted?

  If you signed up in FindThatLead before May 2018, your credits will be refilled the first day of the next month. If you signed up after May 2018, your credits will be refilled 30 natural days after your account activation or purchase.Very popular

• How reliable are the emails?

  We verify each corporate email and we assign confidence level to each of them. If do you want to send to 'Guessed' emails, note that may produce a higher bounce rate. We strongly recommend you to send only the 'Correct' emails and use the 'Catch all' ones for build audiences. Click here if you want more inVery popular

• Where do we get the information?

  The data is gathered automatically with our algorithm from major contact sides, trade shows, social networks. You will only see index public data. We just do it faster and clean it for you. All the emails are generated with our own algorithm based on patterns, or found on public sites through the web.Very popular

• Can I test your tool before purchasing?

  Yes! Our Basic plan is free of charge, so you can test almost all our tools with no cost. If you have any doubt, you can schedule a demo with our Sales team, they will solve all your questions.Few readers

• What information will I get from a lead?

  You will get emails and much more information! For example, in our Prospector tool you will also get the Position, the Location and the Company Industry of the lead. With Prospector you get all the information needed to personalize a good email (Position, Industry, Location, etc.) With Domain Search feature you also get sometimes names, positions, social links and phone numbers :)Few readers

• How can I cancel my account?

  If you want to cancel your premium account, please go to Settings inside your Dashboard. There, click on Account and then click on Cancel Subscription. If you have any problem or want to delete your free account, contact us at support@findthatlead.com.Very popular

• Do you have only big companies, or you also have small ones?

  You can search from Freelancers to over 10k employers companies. We have search for millions of contacts from every walk of life of Business. We love to help, Freelancers and small digital companies.Few readers

• What information is saved on My Leads?

  In My Leads you can find all the correct emails generated with FindThatLead. However, if you want to export all the information generated, you can do it from your Saved lists on each tool and import them to your CRM. We are working on a full redesign of this tool.Few readers

• Is there an "export" leads feature?

  In all our tools, you will always find a button to export your data as CSV or send it directly to your Google Dirve. This is magic if you have a CRM to add loads of data super fast.Few readers

• Do we have an API?

  However, if you are really interested, you can use our Zapier integration or please contact us at support@findthatlead.comVery popular

• What is a credit?

  Yes, we charge 1 credit per search, even though when the email is not found. This is because we apply more than 14 verification processes before offering any result, other competitor tools simply give you a random email permutation without any type of verification. Quick explanation on the credit usage of each tVery popular

• How do you verify leads?

  Our algorithm of verification performs different actions. One of them is a check against MX server and SMTP validations to know if the email is deliverable or not. Check this article to understand our confidence system: What the confidence means?Few readers