Q: What the confidence means?

Each time you do a search, we give you a confidence ratio that helps you use reliable data. The color gives you the confidence of the search: <img src="https://storage.crisp.chat/users/helpdesk/website/3c7446d5157e1400/image_8i6ukj.png" alt="Color code" />

Question 1

What is a credit?

Accepted Answer

|| A credit is a search inside the tool. Every time you do a search, a credit is deducted from your account.

Yes, we charge 1 credit per search, even though when the email is not found. This is because we apply more than 14 verification processes before offering any result, other competitor tools simply give you a random email permutation without any type of verification.

| We don't charge for repeated leads you searched within the actual month.

Quick explanation on the credit usage of each tool:

Search:

If a name is provided you will spend 1 credit for each search (we automatically verify the searched email).

However if you only provide a domain or company name we will display a batch of maximum 10 emails for 1 credit. If you want to display more it would cost 1 credit for each batch. The emails on will NOT come verified, so you will spend 1 credit for each email verification.

Email verifier:

You will spend 1 credit for each verification.

Social Url Search:

We will try to find the lead profile for free. If we found it, you can generate the email for 1 credit (the email already comes verified).

Prospector:

You can generate the list for FREE. Then you can select the leads you want and generate the emails for 1 credit each (we automatically verify the searched email).

Email Sender:

FREE tool :)

*The number of connected email accounts sending simultaneously are limited according to each plan.

Local Business:

Only when results are shown a

Question 2

How to build up the CSV file for bulk processing?

Accepted Answer

This article pretends to help you undertstanding how the CSV file has to be formatted in order to process it with FindThatLead Bulk tools.

Your CSV file needs, at least, one header and one row. The maximum number of rows allowed per file is 9999.

If you upload a CSV file, we won’t remove any extra columns, except on Domain Search where the tool will generate a new CSV file.

You can upload a file with the columns you want. The names of the headers does not matter.

This is the minimum number of columns your file has to have in order to run each tool:

Lead Search needs 3 columns: first name, last name and domain.
Domain Search needs a column with the domains.
Email Verifier needs a column with the emails to verify.
Social URL Search needs 1 column with Twitter and/or LinkedIn URLs.
Company Search needs a column with the names of the companies.
Enrich needs 1 column with company names.
Blacklist needs 1 column with domains or emails.

If you want to use Lead Search Bulk feature you will need a CSV file with at least, three columns, containing headers. Those columns should be:

Name
Last Name
Domain / Company Name ( We recommend to use always Domain for better results instead of Company Name, but the tool can work with company names as well)

As you can see in the screenshot:

However if you want to perform a search in

Question 3

What the confidence means?

Accepted Answer

Each time you do a search, we give you a confidence ratio that helps you use reliable data.

The color gives you the confidence of the search:

Color code

Question 4

Do you have a list of industries?

Accepted Answer

Yes, of course we do! But keep in mind that you can use any kind of industry or keyword you want on the Prospector even if it does not appear on this list:

Accounting
Airlines/Aviation
Alternative Dispute Resolution
Alternative Medicine
Animation
Apparel & Fashion
Architecture & Planning
Arts and Crafts
Automotive
Aviation & Aerospace
Banking
Biotechnology
Broadcast Media
Building Materials
Business Supplies and Equipment
Capital Markets
Chemicals
Civic & Social Organization
Civil Engineering
Commercial Real Estate
Computer & Network Security
Computer Games
Computer Hardware
Computer Networking
Computer Software
Construction
Consumer Electronics
Consumer Goods
Consumer Services
Cosmetics
Dairy
Defense & Space
Design
Education Management
E-Learning
Electrical/Electronic Manufacturing
Entertainment
Environmental Services
Events Services
Executive Office
Facilities Services
Farming
Financial Services
Fine Art
Fishery
Food & Beverages
Food Production
Fund-Raising
Furniture
Gambling & Casinos
Glass, Ceramics & Concrete
Government Administration
Government Relations
Graphic Design
Health, Wellness and Fitness
Higher Education
Hospital & Health Care
Hospitality
Human Resources
Import and Export
Individual & Family Services
Industrial Automation
Information Services
Information Technology and Services
Insurance
International Affairs
International Trad

Question 5

How reliable are the emails?

Accepted Answer

We verify each corporate email and we assign confidence level to each of them.

| You can rely on those leads labeled as Correct that we know are completely verified. If do you want to send to 'Guessed' emails, note that may produce a higher bounce rate. We strongly recommend you to send only the 'Correct' emails and use the 'Guessed' ones for build audiences.

Click here if you want more info about the confidence.

Question 6

SMTP Connection

Accepted Answer

In order to connect your very own SMTP account you need to set these elements:

Service Name: name of the mailing service (Ex. → Outlook, Yahoo…)
Email: your smtp email (Ex. → jondoe@outlook.com)
Password: the password of your email account.
SMTP Host: the smtp host (Ex. → smtp.office365.com)
SMTP Port: the smtp port (Ex. → 587)
IMAP Host: the imap port (Ex. → imap-mail.outlook.com)

However, Gmail/GSuite domains require some extra configuration:

**1) **Go to your inbox ( https://mail.google.com ). Click on 'Configuration' and then to POP/IMAP Settings.

| Enable IMAP Save changes and go to the next step!

**2) **First of all allow access to less secure apps as the image below:

less secure apps

If you don't see this option, probably you are using a standard gmail account or you are not Gsuite's Administrator. Please contact your Admin. for support, only the domain's Administrator can activate Less Secure Apps for all users.

**3) **Go to https://myaccount.google.com/security and activate "2-Step verification". Then follow this steps to generate the "App password":

Once you activate the "2-Step verification", click on "App passwords":

Generate app password 1

Select a new app as "Other (Custom name)":

![Generate app password 2](https://storage.crisp.c

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