Question 1

What is a credit?

Accepted Answer

|| A credit is a search inside the tool. Every time you do a search, a credit is deducted from your account.

Yes, we charge 1 credit per search, even though when the email is not found. This is because we apply more than 14 verification processes before offering any result, other competitor tools simply give you a random email permutation without any type of verification.

| We don't charge for repeated leads you searched within the actual month.

Quick explanation on the credit usage of each tool:

Search:

If a name is provided you will spend 1 credit for each search (we automatically verify the searched email).

However if you only provide a domain or company name we will display a batch of maximum 10 emails for 1 credit. If you want to display more it would cost 1 credit for each batch. The emails on will NOT come verified, so you will spend 1 credit for each email verification.

Email verifier:

You will spend 1 credit for each verification.

Social Url Search:

We will try to find the lead profile for free. If we found it, you can generate the email for 1 credit (the email already comes verified).

Prospector:

You can generate the list for FREE. Then you can select the leads you want and generate the emails for 1 credit each (we automatically verify the searched email).

Email Sender:

FREE tool :)

*The number of connected email accounts sending simultaneously are limited according to each plan. You can check you plan characteristics [here](/en/ar

Question 2

How to upload files to FindThatLead (CSV formatting)

Accepted Answer

The first thing you need in order to upload a file to FindThatLead, is to have it formatted as a CSV.

CSV stands for Comma Separated Values where the data lives in a simple text file that is split up by commas.

But how can you create one in an easy way?

Creating a CSV file

Q: What do the result colours mean?

Each time you do a search, we give you a confidence ratio that helps you use reliable data. The color gives you the confidence of the search: ** ${color}<a href="Correct:">#70d098</a>** The email has been correctly verified and it is safe to send with an accuracy of 99%. These are the only emails we recommend to use on your campaigns. ** ${color}[#c391f6](Web email:)** The web email has been found on the Internet. ** ${color}[#f9bf73](Catch all:)** This status results due to an email server restriction that does not allow to fully verify the validity of the email. The domain exists but the specific email address can not be confirmed. In order to protect your email reputation, We do not recommend to send emails with this catch all tag. ** ${color}<a href="Incorrect:">#f97373</a>** This result indicates the email is not correct. ** ${color}[#949494](Invalid email:)** Sometimes, when you get this code, there is an error with the email syntax, normally a typo.

For this example, we'll be using Google Sheets.

This is how an empty sheet looks like

The only thing you need to do is fill up the document.

Before we start, it's important to know that for every tool inside FindThatLead, there are different requirements.

Uploading to Search

To get emails from a list of websites

You will need at least 3 columns: first name, last name, company name or website.

This is how it should look:

And this is what you can expect once it's processed:

To get emails from a list of names

You will need at least 1 column: domain.

This is how it should look:

And this is what you can expect once it's processed:

![](https://storage.crisp.chat/users

Question 3

What do the result colours mean?

Accepted Answer

Each time you do a search, we give you a confidence ratio that helps you use reliable data.

The color gives you the confidence of the search:

** ${color}#70d098** The email has been correctly verified and it is safe to send with an accuracy of 99%. These are the only emails we recommend to use on your campaigns. ** ${color}[#c391f6](Web email:)** The web email has been found on the Internet. ** ${color}[#f9bf73](Catch all:)** This status results due to an email server restriction that does not allow to fully verify the validity of the email. The domain exists but the specific email address can not be confirmed. In order to protect your email reputation, We do not recommend to send emails with this catch all tag. ** ${color}#f97373** This result indicates the email is not correct. ** ${color}[#949494](Invalid email:)** Sometimes, when you get this code, there is an error with the email syntax, normally a typo.

Question 4

Where do we get the information?

Accepted Answer

|| All the information we provide is public, we just search for it and present it in a nice way

The data is gathered automatically with our algorithm from major contact sides, trade shows, social networks. You will only see index public data. We just do it faster and clean it for you.

All the emails are generated with our own algorithm based on patterns, or found on public sites through the web.

Question 5

How do I connect my account? SMTP tutorial

Accepted Answer

Our Send Emails tool acts as a bridge between your Inbox and FindThatLead's automation platform.

You just need to connect your account via SMTP/IMAP. Additionally, having your DKIM and SPF records configured will ensure a good email and domain reputation.

Here you'll find a step-by-step tutorial:

How to connect my SMTP account

${youtube}Check this super quick tutorial

In order to connect your very own SMTP account you need to set these elements:

Service Name: name of the mailing service (Ex. → Outlook, Yahoo…)
Email: your smtp email (Ex. → jondoe@outlook.com)
Password: the password of your email account.
SMTP Host: the smtp host (Ex. → smtp.office365.com)
SMTP Port: the smtp port (Ex. → 587)
IMAP Host: the imap port (Ex. → imap-mail.outlook.com)

*Note that there is a difference between Outlook Accounts and Office 365. Make sure to choose your correct email provider. When Connecting Outlook Accounts, check this support article from Microsoft. And and use it as "password" instead your plain-text password

Remember to enable SMTP Authentication given that is disabled by default, check it out here. Without this configuration you will n

Question 6

Why am I getting no results?

Accepted Answer

If you are not getting results, this means we haven't found any email addresses with this domain name on the web. There can be several reasons:

We have not crawled web pages where those email addresses appear yet, note that the algorithm is constantly updating the info available in public sources.
The company using this domain has a limited presence online.
The company uses another domain name for their emails.
The websites where these email addresses appear don't allow crawlers.

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