• Why am I getting no results?

  If you are not getting results, this means we haven't found any email addresses with this domain name on the web. There can be several reasons: We have not crawled web pages where those email addresses appear yet, note that the algorithm is constantly updating the info available in public sources. The company using this domain has a limited presence online. The company uses another domain name for their emails. The websites where these email addresses appear don't allow crawlers.Popular

• Is there a working demo I can test quickly?

  Yes! Our Basic plan is free of charge, so you can test almost all our tools with no cost. If you have any doubt, you can always contact us by sending a message on the Live chat or sending us an email to support@findthatlead.com. You can also check the demo down below to learn all about FindThatLead by our CEO Gerard Compte: Want more demos? Subscribe to our youtube channel! (https://www.youtube.com/channel/UCxgi70vQG4xj2H5MSome readers

• Does FindThatLead work anywhere in the world?

  Yes, FindThatLead works anywhere in the world! Take in consideration that our algortihm works better with latin alphabet. However, it should also work in any other alphabet.Few readers

• When inviting users, do they have to have the same domain ?

  Few readers

• Where can I check updates?

  We are constantly improving! You can check our updates here.Few readers

• Are the tools designed for B2B or B2C ?

  All our tools are being created for B2B environments. You can use FindThatLead for B2C also, but will work better for B2B businesses.Few readers

• I cannot export my leads in Prospector

  If you cannot export your leads from the Prospector table, check if you previously generated the emails, otherwise it won't be possible to export any email.Few readers

• What can I do if the Customer Service live chat is not available?

  If you need to contact us and for some reason the blue chatbox bubble on bottom right of the screen is not available, you can send an email to support@findthatlead.com and we will answer as soon as we see your email.Few readers

• Do the tool works globally?

  Few readers

• What is FindThatLead?

  FindThatLead is an all-in-one lead generation tool that allows you to get in touch with people, local businesses and companies from a given sector. We provide you contact information from public sources with our Search and Prospecting tools, and we help you to do email campaigns to contact them. All in one tool!Few readers

• Where can I give feedback about FindThatLead?

  Check our public bug reporting and feature requesting.Few readers

• What do I need to know to use FindThatLead?

  You don't need to have any previous knowledge with other lead generation tools to be able to use Findthatlead. We have tutorials and a Live chat ready to solve your questions. Check your email regularly, as from time to time we invite our users to our Free Webinars, where we get the most out of the tool. If your doubt is not covered in our Helpdesk, don't hesitate to contact us though our live chat or, if not available, our email: support@findthatlead.com.Few readers

• How to get in touch with Sales or Support?

  We are super thrilled to connect with you. In FindThatLead we’ve got a Live Chat. Open it and select CHAT WITH US. Alternatively, you can send an email to info@findthatlead.com.Few readers

• How many users can I share the account with?

  Every plan has different team members, the bigger the plan the more users you will be able to add to your account. The Startup plan allows you to share the account with 3 more team members and the administrator.Few readers

• What are persistent credits?

  These are credits that you can buy for a price without having to subscribe to a plan to perform a search in prospector, a CSV file, etc...Few readers

• Where can I get my User ID?

  To get your Personal user ID, go to Settings inside the dashboard, and you will see Your personal FindThatLead ID. Click on the small eye icon to see it, or click Copy to Clipboard to save it:Popular

• Where can I export my leads?

  You can export your leads downloading them in .csv file format or to Google Drive. Export ButtonsSome readers

• What do the result colours mean?

  Each time you do a search, we give you a confidence ratio that helps you use reliable data. The color gives you the confidence of the search: The email has been correctly verified and it is safe to send with an accuracy of 99%. These are the only emails we recommend to use on your campaigns. The web email has been found on the Internet. This status results due to an email server resPopular

• Can I register with email?

  Yes, you can register through Google, Microsoft or you can also register with a corporate email. Sign UpFew readers

• I have problems with the 'Sign up' or the 'Switch account'.

  If you are using social login, please look at your URL bar, you should see something like this: pop-up chrome Go to “Always allow pop-ups from https://findthatlead.com then refresh and try again. Also check if the pop-up is on the background or minimized.Some readers

• When are credits refilled/restarted?

  If you signed up for FindThatLead before May 2018, your credits will be recharged on the first day of the following month. If you signed up after May 2018, your credits will be recharged 30 calendar days after your account activation or purchase. You can check the recharge date in your settings panel as shown below: (https://storage.crisp.chat/users/helpdesk/website/3c7446d5157e1400/sin-tituloccy7pc.png) Also, if you need more credits, you can use the recharge credits option whichPopular

• How reliable are the emails?

  We verify each corporate email and assign trust level to each one of them. You can trust leads labeled as correct that we know are fully verified. If you want to send to 'Guessed' emails, be aware that they may produce a higher bounce rate. We strongly recommend that you send only 'Correct' emails and use 'Catch all' emails to build audiences.Popular

• Where do we get the information?

  The data is gathered automatically with our algorithm from major contact sides, trade shows, social networks. You will only see index public data. We just do it faster and clean it for you. All the emails are generated with our own algorithm based on patterns, or found on public sites through the web.Popular

• Can I test your tool before purchasing?

  Yes! Our Free plan is free of charge, so you can test almost all our tools with no cost with a 3-day trial.Few readers

• What information will I get from a lead?

  You will get emails and much more information! For example, in our Prospector tool you will also get the Position, the Location and the Company Industry of the lead. With Prospector you get all the information needed to personalize a good email (Position, Industry, Location, etc.) With Domain Search feature you also get sometimes names, positions, social links and phone numbers :)Few readers

• How can I cancel my premium account?

  To cancel your subscription you must go to the "Settings" panel of your control panel, scroll to the bottom of the page and you will see an "Account" link in the footer. Click there and cancel your account. Note that a free account cannot be automatically deleted. If you cannot see the "Cancel subscription" button in the footer, it means you are on a basic plan, so there is no plan to cancel. If you have any problems or wish to delete your free account, please contact us at support@findthatleaPopular

• Do you have only big companies, or you also have small ones?

  You can search from Freelancers to over 10k employers companies. We have search for millions of contacts from every walk of life of Business. We love to help, Freelancers and small digital companies.Few readers

• Is there an "export" leads feature?

  In all our tools, you will always find a button to export your data as CSV or send it directly to your Google Dirve. This is magic if you have a CRM to add loads of data super fast.Some readers

• Do we have an API?

  However, if you are really interested, you can use our Zapier integration or please contact us at support@findthatlead.comPopular

• What is a credit?

  A credit is equal to a correct email within the tool. Each time we find a match to your search, one credit will be deducted from your account. 1 credit = 1 successful email We do not charge for repeat leads that you search for during the actual month, nor do we charge for leads that are not correct. Quick explanation about the credit usage of each tool: Search: If a name is provided, you will spend 1 credit for each correct email. Email verifier: Email verifier: You wilPopular

• How do you verify leads?

  Our email verification process consists of four levels of verification. RFC standard validation: Initially, we validate that the email complies with the RFC standard to ensure its basic validity. MX record validation: Next, we check and validate the domain's MX record to see if it corresponds to a legitimate mail server. Server validation: In the third step, we perform server validation to determine the existence of the email on the mail server. Catch-all and spam trap checks:Few readers